Why do you need to manage your processes?

Companies today are keen to maintain or create their competitive advantages, and face a wide set of challenges, such as regulation compliance, upcoming retirement issues, or of course internal organisation for an improved efficiency.
With a process-oriented approxach, BPM (Business Process Management) offers pragmatic practices to satisfy the different types of actor need.

What expectations does BPM fulfill?
The business expert knows the company processes and needs the tools to map them, without bothering about technical issues. This process mapping is part of the corporate knowledge management, ensuring the continuity of the know-how to ensure that different requests are satisfied. Many types of process can be automated to offer traceability and productivity gains, as well as improved reliability.
BPM provides the IT expert with tools to create flexible applications that can be simple but efficient. Technical requirements may main concern, the ability to describe and parameter the implementation is of prime importance to ensure that applications can evolved and be maintained, even if the IT integration needed is high. Fast application delivery is key in helping the company take measured risks and provide a better service to its customers.
BPM applications provide the different users with the right information at the right time. Business users organise their work through a to-do list displaying their overall workload and they can then choose which task should be performed first. The work they carry out automatically records relevant case processing information. It enables further case tracking and the ability to know at any time what the status of any case is in the system. This helps ensure there are no ongoing tasks that are in danger of becoming critical and that mistakes are not repeated.
Managers who need to keep control over the business processes also have a global view of the overall activity. Business activity monitoring and reporting are key functionalities, and BPM also offers the capability to take action to steer the day-to-day workload to ensure a correct fit between the company organisation and market needs.

In a nutshell, BPM provides the best way to drive a company’s business processes with flexibility.

Measured benefits of some International companies that implemented BPM with W4

Alcatel Alenia Space
Procurement Process
- ROI < 6 months
- Earnings of €800k per year
- Average research information time reduced by 70 %

EMI Music France
Product Launch process
- Immediate productivity gains (Time to market, internal productivity, processes traceability completely under control)

Groupama
Claim Registration Management process
- Case processing time reduced by 75%
- 20% increase in customer satisfaction

Orange
Management of incoming/outcoming staff
- Equipment delivery lead time reduced by 25%
- Earnings of €2,663k per year

The W4 BPM solutions deliver proven results by allowing organisations to:
• automate any kind of process for increased business performance
The W4 BPM Suite offers a complete solution for enterprise process automation from modelling through to monitoring. It is capable of managing the automation of complex work procedures involving a high volume of users, as well as support procedures (finance, HR, etc.) and company-specific procedures resulting in greater efficiencies and business performance.
• adapt quickly to changing business needs and maximise ROI
The W4 BPM Suite provides a highly-scalable, open platform on which solutions can be rapidly and easily deployed to address the business process needs of all organisations, while leveraging existing investments.
• boost operational effectiveness with W4’s Ready for Business packaged solutions

The W4 Ready for Business packages are out-of-the-box solutions combining application development and consultancy services to quickly deliver customised applications in the areas of purchase order management, training and recruitment.

About W4

W4 is a leading European provider of business process management (BPM) solutions that enable organisations to increase profitability by automating, managing, and optimising critical business processes. With over 10 years experience, W4 is currently improving efficiency and customer service for more than 270 companies and 1 million users across a wide variety of sectors including banking, insurance, government, industry and telecommunications.
W4’s BPM Suite is helping customers such as Barclays Bank, BNP Paribas, Alcatel Space, Siemens Transportation Systems, Volvo Portugal, EMI Music France, Cap Gemini, Teleca Solutions Italia, etc. to continuously improve their business.

Linda Isaac
Telesales
+33 164 531 913
linda.isaac@w4global.com