A trying 12 months for Europe has proved a painful eye-opener for many nations, but with lessons learnt, 2011 promises to be better for all.
Blog
Chairman, GDS International
Sales and the 'Talent Magnet'
A lot is written about being a ‘Talent Magnet’, either as a company, or as President. It’s all good practice – listen, mentor, reward, provide clear goals and career maps. Good practice for the employer, but what about the employee?25 May 2011
White Papers
- Managing Documents for Success
- Infratects hosts Wegener financial reporting environment
- Cornerstone OnDemand: Five Talent Management Strategies
- Thawte - Healthcare portal secures medical data
- JBoss Enterprise Middleware Customer Support Study
- The making of JBoss Enterprise Middleware
- Open Source Middleware Reference Architecture
- Red Hat ranks as the #1 software vendor
- Red Hat: Achieving HI PAA Compliance
- Red Hat: Achieving GLBA Compliance
Posted: 22 May 2010 @ 19:46
I concur. Particularly with turning customers into advocates - an incredibly powerful and well explored concept. A very wise man once said a company survives only if it has customers and grows only by retaining them and recruiting new ones. However turning customers into advocates is easier said than done – in a business world dominated by technological complexities that often obscure a service providers view of actual customer interactions – until they impact business outcomes. Web-based service provision profoundly affects every area of business, which relies on complete services (made up of complex applications and dynamic infrastructure) to achieve positive business outcomes. How will CIOs ensure that the customer experience through increasingly complex revenue generating applications and IT infrastructure is a consistently good one? Find out more at http://community.ca.com/blogs/apm/archive/2010/05/19/the-simple-life-enhancing-user-satisfaction-and-increasing-revenue.aspx
