Outsourcing

Areas of Focus:

BPO/ITO/HRO	Remote Infrastructure Management
Hosted Outsourcing	Outsourcing buyers getting smart
Offshore outsourcing	Knowledge Process Outsourcing
Procurement Outsourcing	Customer Service Outsourcing
Megadeals – lost/stolen?	Green IT for Infrastructure Outsourcing
Application Development	The politics of Outsourcing
Financial Outsourcing	The New, new sales pitch: Transformation

THIS ISSUE FOCUS: OUTSOURCING

Outsourcing, off-shoring and globalization have proven to be more powerful value-creation engines for customers, providers and the economy as a whole.  But they’re still too often sees as simple extensions of the company’s basic way of doing business; adding value, but not changing the company as its core.

A decade ago, companies viewed outsourcing purely as a way of reducing technology costs.  Now they see it as a way of adding value to what they do.  It enables business transformation and allows companies to become agile and more responsive to change. 

Europe is now the biggest market for outsourcing with a 56% of the global market share and the global outsourcing market is continuing to grow but at a slower rate.  A weak global economy and the need for businesses to cut costs are predicted to drive outsourcing growth up in 2008 and 2009.  In a weak or uncertain economy, companies look for technology solutions that will increase productivity, efficiency and savings.  Outsourcing is certainly not going to suffer from the crisis in the credit markets – it will increase its spending by more than 53% this year.

IAOP believes that tomorrow’s winners will actually be those organisations that truly use these new management models to redesign their businesses from the ground up as change-enabled enterprises – ones with the ability to adapt, respond, anticipate and most importantly capture markets in ways never before thought possible.  Further, Green policy credentials are on the agenda of fortune 1000 companies looking for outsourcing partners and outsourcing vendors.   

With a definitive insight from key contributors, analysts and vendors alike, CXO Europe will be putting together a special focus on Outsourcing in its September 2008 and January 2009 editions.  CXO’s will be addressing the issues that arise in today’s global marketplace by showcasing the breakthrough achievements of the companies paving away and looking at outsourcing as a management practice from strategy, to implementation, to ongoing relationship management. 

The CXO report is specifically designed to meet the educational and business development needs of Outsourcing Professionals and end users in Europe by connecting the best in global insights to the very real differences in how companies across Europe approach Outsourcing.  CXO Europe aims to provide valuable guidance to the leading executives in Europe in order to make informed investments in Outsourcing.  CXO Europe will also provide a roadmap for organisations looking to maximise the effectiveness of the Enterprise Outsourcing and Business Process Performance.

Key Topics of Discussion:

• Outsourcing 2.0 - the Next Generation in Offshore Application Outsourcing
• CXO’s Insight on Outsourcing
  
• Creating an Integrated BPO strategy
  
• Outsourcing’s emergence as a global profession
• Realizing the Value of Global IT Sourcing
  
• The critical connection between cultural ties and global sourcing decisions
  
• Outsourcing destinations for European companies
  
• Moving from BPO to KPO
  
• Dynamic Sourcing – a new approach to managing Multi-Function Engagements
  
• Single Sourcing versus multiple sourcing
  
• Supply Change Management
  
• Change Management and Organizational culture synergies between BPO and ITO
  
• Managing Multiple Outsourcing Engagements
  
• Green IT for Infrastructure Outsourcing
  
• IT Infrastructure Outsourcing scenario
  
• Transitioning the future of BPO
  
• Multi-sourcing complexities
  
• Outsourcing and Utility Delivery models
  
• Achieving Operational Excellence through Business Process Outsourcing
  
• Changing realities, changing expectations: New results of HR Outsourcing

Circulation:

Corporate Management: Chairman, Board Member, CEO, CIO, COO, CCO, CFO, CPO, CTO, CMO, CISO, CHRO, CGO, MD.

Business Unit Management: SVP/VP/Director: Finance, Sales, Marketing, Information Technology, Communications, Operations, HR.

IT Management: Director/Manager: IT Services, Outsourcing Professionals, Project, Contract, Services Sourcing, Benefits Administration, Payroll, Purchasing and Procurement, Customer Care/CRM, Security, Systems, Infrastructure, Compliance, Network Management.

Confirmed Contributors:

Wolfgang Dreise, CEO DVB Bank
John Clark, CIO Nokia

Associations:
IDC
IAOP
NOA