ITSM

BSM grows ever more sophisticated. At the same time, cutting-edge companies continue to deploy ever more sophisticated BSM tools where the ultimate goal is to automate the delivery of complete business processes, even across the extended enterprise, including business partners and outsourcers of various service components.

This is far more complicated than implementing basic end-to-end management for standard IT services.

The gap in implemented functionalities between mainstream SLM technologies and cutting-edge BSM technologies is widening continuously. As a result, traditional infrastructure management tools vendors will increasingly dominate the SLM market, whereas the BSM side of the market will continue to be a dynamic area of high innovation, particularly around better defining business processes, dynamically mapping business needs to IT services, and enabling true end-to-end service delivery chains for the extended enterprise.

Executive Perspective

CXO will be putting together an executive perspective of elite vendors to discuss the main focus areas. Questions will be put to C-level executives so that they may address the concerns of European enterprises. The executive perspective will be moderated – offering interviewees an opportunity to educate our audience through their thought leadership and best practice solutions.

Topics of Discussion

• Data accuracy, process enforcement, traceability, compliance
• Security, Integrity & availability of data; top priority to CEO & CIO
• ITIL
• reducing repeatability & being predictable
• Used as a baseline; an enhancement
• Impact on qualification & training schemes
• Processed based tools
• Looking at the size of task at hand
• Flexibility
• Structured approaches
• Software Licence Management
• IT Governance
• Compliance
• Economic pressures
• Looking at the customer
• Equally a cultural change and a technology one
• Delivering business value (financial, quality, compliance)
• Long term thinking
• Enterprises must recognize that service management isn’t just as IT issue- it’s a business one

Plus
“A CXO’s understanding of adopting ITIL Best Practices”

CXO will work alongside the itSMF to bring to the attention of senior management decision makers the benefits and pitfalls of an organisation moving towards a comprehensive ITIL Best practice.

ITIL has been a much talked about topic now for many months but to date how many organisations have made serious steps in adopting an ITIL framework? CXO asked a panel of just over 1500 IT experts and only 12% of them had an idea of where to start!

Content providers

Read about the Aidan Lawes' involvement in CXO [pdf]

Read about Rick Sturm's involvement in CXO [pdf]

Articles

• ITSM Roundtable: Demonstrating the business value of IT
  How can taking an IT service management approach help? CXO spoke to a number of industry experts to find out
• In search of value: making IT matter
  Mark Parker, MD of Intelligent Finance (IF) for HBOS Plc, joins up with Martin Warner, Practice Director and IT visionary for management consulting firm BearingPoint, to discuss the impact of IT.
• Gearing up for IT-business alignment
  Deutsche Telekom’s Peter Sany talks to CXO about why the telecommunications giant felt the need to reorganise its IT leadership and what he can bring to the role.
• Effective scaling becomes a reality
  In many businesses, the organic growth of their IT infrastructure – with a one-application-per-server approach – has led to the uncontrolled proliferation of underutilised servers.
• Investing in IT growth
  CXO speaks with Ken Harvey, Group CIO for banking giant HSBC, to see how the technology wave is impacting his organization.
• A leader in predictive analytics
  SPSS Inc. is a leading worldwide provider of predictive analytics software and solutions.
• The never ending journey
  Many organisations continue to wrestle with the challenge of aligning IT and the business. By Aidan Lawes, FISM FBCS CITP
• Planning for future growth
  Having a bright idea but no plan for its execution will most likely result in business disaster, so it’s crucial to have a sound implementation strategy to follow up on your corporate vision.
• Taking control of IT
  Fashion-led IT investment is highlighting European business’ appalling track record in leveraging IT to support corporate objectives
• Effective change control reduces audit and compliance costs
  The need for effective change control is driven by two key factors – compliance with regulations and the drive towards operational excellence. Tripwire Inc.’s Paul Gostick explains further.
• IT controls: the secret of high performing organisations
  As CXO discovered when it met with Tripwire’s Paul Gostick, change auditing is more than just a good idea; it’s a business imperative for any organisation that wants to fulfil its business objectives successfully.
• The route to restoring efficiency
  There is an increasing belief that ITSM unlocks efficiency without large capital input.
• Turning necessity to advantage: Making compliance work for your organisation
  Compliance has become a board room issue for almost all businesses...
• Your network ? in high definition
  Application visibility can mean the difference between delivering high-quality service to your end-users or fielding calls about the network being slow.
• Closing in on convergence
  CXO questions Mike Wilkinson, Vice President of Marketing, Newport Networks.
• Working out what works
  Rick Sturm, Founder and Managing Director of slm-info.org, and Tim Howes, Opsware CTO, get to the bottom of the network challenge.
• FrontRange - ITSM Roundtable: Effective service management? a passing fad or the essence of future survival?
  Aidan Lawes, FISM, Chief Executive Officer, itSMF UK & International moderates CXO?s panel discussion on ITSM.
• Managed Objects - ITSM Roundtable: Effective service management ? a passing fad or the essence of future survival?
  Aidan Lawes, FISM, Chief Executive Officer, itSMF UK & International moderates CXO?s panel discussion on ITSM.
• Serena - ITSM Roundtable: Effective service management ? a passing fad or the essence of future survival?
  Aidan Lawes, FISM, Chief Executive Officer, itSMF UK & International moderates CXO?s panel discussion on ITSM.
• At your service
  How business service management is transforming IT from business risk to business value.
• ITIL and best practice ? learning from others? mistakes
  By Steve Feeney, Sales and Marketing Director, Northern Europe, FrontRange Solutions.
• A Stable Network
  Today, every person in the company relies on the network, in some way, to be successful in their job.
• Are you being served?
  CXO talks to Mproof’s Gerben van Kesteren about the rise of ITSM.
• Implementing a world-class IT service management strategy
  How the rules have changed, by Michael McCloskey, CEO of FrontRange Solutions.
• Service with a smile
  IT service management and service-oriented architecture are attracting a lot of attention..
• Delivering greater agility
  HP’s Marc Wilkinson talks to CXO about the promise of service-oriented architectures.
• From fragile to agile
  A CXO exclusive: Maria Pardee, CIO of telecommunications giant BT Retail says goodbye to the big company = lumbering dinosaur equation.
• Never mind the buzzwords
  The only constant is change, etc. etc. Aidan Lawes, cuts through the IT clichés.
• Step-by-step to superior service
  How the ITSO five-step can help organisations recover from a disconnect between business and IT.