• Embracing technology CXO (Europe)             • A driving force CXO (Europe)             • Mobile worries CXO (Europe)             • The €5 billion man CXO (Europe)             • Top draw CXO (Europe)             • Better manage your relationships CXO (Europe)             • Business on the move CXO (Europe)             • Changing man CXO (Europe)             • Fighting the pirates CXO (Europe)             • Background screening – Risks and solutions CXO (Europe)
SELECTED ISSUE
COVER: CXO Europe 9
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LEAD STORIES

Sky-high tech
Mobile check-in. Web enabled kiosks. E-enabled aircraft. Vascular biometric scanning. You might think I’m talking about last night’s episode of CSI, but the bleeding edge of technology lies much closer than Vegas, and in fact forms the beating heart of Dutch airline giant KLM.

• Embracing technology
• Mr Technology 
• All articles from "LEAD STORIES" section		 Companies in this issue
  

BUSINESS TECHNOLOGY

• The importance of BPM in a fast changing business environment
• The search for success
• Enhancing the value of enterprise search
• The right combination
• Revamping your customers’ online experience
• The human side of ITIL – Delivering service management with the Human Touch is a recipe for success
• Business high flyers
• Do Not Reply: the Web Customer Service Mantra?
• The move to green
• QlikTech: simplifying analysis for everyone
• The two waves of online abandonment
• Thomson.co.uk save £1.5 million through customer experience management
• Upstream technologies
• Global ALM – step by step
• Raising the bar: the true value of streamlined account payable processing
• Fail to prepare and prepare to fail
• Executive Profile
• Growing pains
• Mastering data
• The virtual skinny
• Measuring the Business World
• Who “owns” web analytics?
• Managing resources
• What is BPM and where do standards fit?
• Enhancing collaboration, increasing productivity & improving customer service with Web 2.0 – a Financial Services Case Study
• Data’s dirty little secret
• User-generated content: effective marketing in a changing customer landscape
• Let the train take the strain
• The next evolution to ECM: enterprise content publishing (ECP)
• Making the most of the web
• On-line enterprise content publishing systems revolutionizing traditional CMS
• The benefits of ALM
• Business/IT alignment: the ALM weak spot
• Building business value
• A driving force
• Looking for Wi-Fi?
• The importance of backup

COMMUNICATIONS

• The long and strenuous journey to Converged Messaging
• The difference a phone call can make to a business
• Stay in touch
• Clever communications
• Managing change: leveraging IP for business success
• Securing the Extended Enterprise
• Driving workforce productivity with unified communications
• Mobile worries
• The new pretender to the mobile music throne
• The mathematics of persuasive communication: part 3

HR

• Into the breach
• Banking on technology
• Babcock Marine uses First Advantage Applicant Tracking System to drive long-term competitive advantage through strategic recruitment processes
• It’s all about quality
• HR – a profession in transition
• Five ways to persuade your target audiences
• Power games and leadership
• The social networking revolution
• Top draw
• Working the field
• The effect of hidden gender bias in the workplace

LEAD STORIES

• Embracing technology
• Sky-high tech
• Mr Technology 

SECURITY & RISK

• Protecting mobile data – what to consider in evaluating solutions
• In safe hands
• Safeguarding your e-business data
• Efficient disaster recovery strategies
• The special case of database backups
• Remote Access increases productivity, but puts your company at risk!
• The €5 billion man
• Is it time to rethink your security strategy?
• Cybercrime force