A trying 12 months for Europe has proved a painful eye-opener for many nations, but with lessons learnt, 2011 promises to be better for all.
Issue 4 Executive Interviews
Meeting the unmet promise
Julian Johnson, SAP's VP of CRM Solutions for EMEA looks at the way forward, and how new approaches combining component-based CRM with new delivery models can maximise the customer experience, and help companies to quickly realize the benefits of CRM.
Realising the benefits of a merged operation
CXO speaks to Ken Hamilton, Executive Director of International IT, Verizon Business.
Optimising business processes
As Vice President of Marketing and Product Management at BEA Systems, Shane Pearson is responsible for product marketing and product management in the Business Interaction Division, which is focused on products, services and tools that enable enterprise portals, collaborative communities and composite applications.
BPM explained
Steve Towers from the BPM Group and Dermot McCauley of Singularity present a user’s guide to business process management.
Source: www.cxo.eu.com© 2012 GDS Publishing Ltd. All rights reserved.