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Issue 5

Issue 5 E-magazine
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Blog

Spencer Green
Chairman, GDS International

Sales and the 'Talent Magnet'

A lot is written about being a ‘Talent Magnet’, either as a company, or as President. It’s all good practice – listen, mentor, reward, provide clear goals and career maps. Good practice for the employer, but what about the employee?
24 May 2011
Business Insights
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Business Insights

The missing link


When it comes to service management and CRM, can you really deliver one without the other? Chris Hodder, Manager of Enterprise Management, Acumen Solutions UK Ltd, gives us his view.

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Banking on it


As Europe moves headlong towards a Single European Payments Area (SEPA), banks across Europe face big challenges in making the necessary preparations.

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Show me the value!


How to measure and manage business services.

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Executive summary


Today the business case for Business Process Outsourcing (BPO) is typically built on the twin pillars of labour rate arbitrage.

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Accommodating legislative change


To accommodate the demands of legislative change requires investment, almost always including IT investment.

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