When it comes to service management and CRM, can you really deliver one without the other? Chris Hodder, Manager of Enterprise Management, Acumen Solutions UK Ltd, gives us his view.
As Europe moves headlong towards a Single European Payments Area (SEPA), banks across Europe face big challenges in making the necessary preparations.
Today the business case for Business Process Outsourcing (BPO) is typically built on the twin pillars of labour rate arbitrage.
To accommodate the demands of legislative change requires investment, almost always including IT investment.