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Issue 8

Issue 8 E-magazine
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Blog

Spencer Green
Chairman, GDS International

Sales and the 'Talent Magnet'

A lot is written about being a ‘Talent Magnet’, either as a company, or as President. It’s all good practice – listen, mentor, reward, provide clear goals and career maps. Good practice for the employer, but what about the employee?
24 May 2011
Business Technology
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Business Technology

The right combination


People, process and technology: successful IT Service Management requires a subtle blend. We asked Hornbill’s Patrick Bolger for his thoughts


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Control the playing field with BPM


By Justin Thomas

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The human side of ITIL – Delivering service management with the Human Touch is a recipe for success


Delivering exceptional service requires the focused attention of staff that are motivated by the desire to deliver value to the business and who have a highly developed service ethos. However many solutions lose this focus concentrating on IT

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Searching for a new solution


By Pierre-Olivier Brial, eBusiness director, Manutan International


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COVEO case study


CA (www.ca.com/us) (NYSE: CA), one of the world’s largest information technology (IT) management software companies, unifies and simplifies the management of enterprise-wide IT. Founded in 1976, CA today is a global compa

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