People, process and technology: successful IT Service Management requires a subtle blend. We asked Hornbill’s Patrick Bolger for his thoughts
Delivering exceptional service requires the focused attention of staff that are motivated by the desire to deliver value to the business and who have a highly developed service ethos. However many solutions lose this focus concentrating on IT
By Pierre-Olivier Brial, eBusiness director, Manutan International
CA (www.ca.com/us) (NYSE: CA), one of the world’s largest information technology (IT) management software companies, unifies and simplifies the management of enterprise-wide IT. Founded in 1976, CA today is a global compa