A few years ago, Customer Relationship Management (CRM) systems were almost exclusively the domain of large corporations. However, CRM is now a familiar term in most areas of business, and is increasingly being adopted across the business spectrum.
The recent troubles in the financial markets offer a fresh perspective on business continuity management, says Lyndon Bird
Peter Schleidt, CIO of Danske Bank discusses the pleasure and pain of overseeing some of Europe's biggest mergers.
The role of Chief Information Security Officer, or CISO for short, has risen from the back office to the boardroom in a short space of time as organisations look to protect themselves from a myriad of threats and adhere to compliance laws. CXO catches up with Ben Smith, CISO of investment management firm BlackRock, to see what’s top of his agenda.
He controls a multibillion-dollar IT budget and coordinates the activities of 96,000 employees worldwide. But for Patrick Hereng, CIO of Total, the biggest challenge is yet to come as the oil giant prepares to upgrade its entire IT infrastructure. He meets Diana Milne to discuss the task ahead and the threats his organisation faces from cyber criminals.