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Blog
Chairman, GDS International
Sales and the 'Talent Magnet'
A lot is written about being a ‘Talent Magnet’, either as a company, or as President. It’s all good practice – listen, mentor, reward, provide clear goals and career maps. Good practice for the employer, but what about the employee?24 May 2011
White Papers
- Managing Documents for Success
- Infratects hosts Wegener financial reporting environment
- Cornerstone OnDemand: Five Talent Management Strategies
- Thawte - Healthcare portal secures medical data
- JBoss Enterprise Middleware Customer Support Study
- The making of JBoss Enterprise Middleware
- Open Source Middleware Reference Architecture
- Red Hat ranks as the #1 software vendor
- Red Hat: Achieving HI PAA Compliance
- Red Hat: Achieving GLBA Compliance
Focus Area: CRM
Facial expressions in business
You can read a lot from someones facial expressions, you can tell whether someone is happy or sad, calm or angry and even whether someone is being genuine or not. Without speaking a word, a facial expression can convey a great deal of information to others.
Improving customer retention through the contact centre
Jacada's Guy Tweedale says now is the time to eliminate desktop complexity and allow customer service representatives to focus on customers, not systems.
Unlocking the hidden sales potential of your Customer Service Representatives
By Jacada. With the right tools, customer-facing organisations can now benefit from the untapped sales potential of their Customer Service Representatives.
Is the use of social customer relationship management rising?
In April 2009, Jeremiah Owyang and Forrester released their latest report, 'Future of the Social Web', which illustrates how social networks and marketers will have to change their strategies going forward. The report suggested that within approximately two years, social networks will be more powerful than corporate websites and customer relationship management systems (CRMS) – this can be further defined as the 'era of social commerce'.
Source: www.cxo.eu.com© 2012 GDS Publishing Ltd. All rights reserved.