With many organisations now on second or third generation outsourcing deals, what lessons have been learned to date and what should those companies who have yet to dip their toe into the world of outsourcing bear in mind before taking the plunge?
Laura Mooney, Senior Director at Metastorm, looks at a new era of business process management.
Business process outsourcing (BPO) satisfaction levels are on the up – but while more organisations are now confident when negotiating outsourcing contracts.
More and more companies are choosing to outsource their transactional HR processes to improve service levels to their employees and refocus their intellectual energies on more strategic and revenue-generating endeavours.