Hosted CRM has captured the imagination of enterprises and is showing robust growth with its promise of low costs and easy implementation. Some suggest the tipping point is on the horizon. But is it the right solution for everybody? By Neil Davey.
Richard Ray, Head of Business Consulting with leading contact centre software specialist Witness Systems, explains the key to successfully integrating the enterprise with the contact centre.
By Alastair Trower, Product Marketing Manager for EMEA, FrontRange Solutions
Julian Johnson, SAP's VP of CRM Solutions for EMEA looks at the way forward, and how new approaches combining component-based CRM with new delivery models can maximise the customer experience, and help companies to quickly realize the benefits of CRM.
The WineBox Company distributes stock packaging to the wine and spirit industry.