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Issue 4

Issue 4 E-magazine
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Blog

Spencer Green
Chairman, GDS International

Sales and the 'Talent Magnet'

A lot is written about being a ‘Talent Magnet’, either as a company, or as President. It’s all good practice – listen, mentor, reward, provide clear goals and career maps. Good practice for the employer, but what about the employee?
24 May 2011
The Customer-Centric Organisation
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The Customer-Centric Organisation

Why on-demand is in demand


Hosted CRM has captured the imagination of enterprises and is showing robust growth with its promise of low costs and easy implementation. Some suggest the tipping point is on the horizon. But is it the right solution for everybody? By Neil Davey.

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Fuelling the enterprise with customer intelligence


Richard Ray, Head of Business Consulting with leading contact centre software specialist Witness Systems, explains the key to successfully integrating the enterprise with the contact centre.

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Making customer lifecycle management a mass-market reality


By Alastair Trower, Product Marketing Manager for EMEA, FrontRange Solutions

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Meeting the unmet promise


Julian Johnson, SAP's VP of CRM Solutions for EMEA looks at the way forward, and how new approaches combining component-based CRM with new delivery models can maximise the customer experience, and help companies to quickly realize the benefits of CRM.

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WineBox Boosts Productivity with GoldMine


The WineBox Company distributes stock packaging to the wine and spirit industry.

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