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A trying 12 months for Europe has proved a painful eye-opener for many nations, but with lessons learnt, 2011 promises to be better for all.

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Editorís Choice

Using unified communications

Unified communications (UC) is a rather abstract concept. This is not a neat, one-size-fits-all technology - UC deployments vary from company to company, depending on each particular business' needs. A report earlier on in the year found that unified communications will make its way into offices in some shape or form in the not too distant future.

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Is the use of social customer relationship management rising?

In April 2009, Jeremiah Owyang and Forrester released their latest report, 'Future of the Social Web', which illustrates how social networks and marketers will have to change their strategies going forward. The report suggested that within approximately two years, social networks will be more powerful than corporate websites and customer relationship management systems (CRMS) Ė this can be further defined as the 'era of social commerce'.

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Interview with Gerd Leonhard, Media Futurist

CXO EU talks to Gerd Leonhard, one of the leading Media Futurists in the world, about cloud computing, the growth of social media and the future for businesses online.

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Is software as a service growing?

As any business knows, software as a service (SaaS) is a software distribution model in which applications are hosted by a vendor or service provider and made available to customers over a network, typically the internet.

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The use of social networking in business

Social networking: how much do you use it in business? Or the other question should be, does your business let you use social networking? However instead of cracking down on staff using Twitter and Facebook at work, firms could soon be exploiting social networking's business potential and drafting policies to control its use.

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